Coupons and Vouchers

Updated March 2023

We may make coupons available to you electronically which can be used for your online shopping on our groceries website or apps. We do not accept any other coupons on this website or mobile apps.

Each coupon will contain specific details explaining how it works but we have also set out some general terms here.

What are the different types of coupons I could receive?

Money off coupons

These coupons entitle you to money off your total shop. Each coupon sets out the amount that will be deducted from your bill and how much you need to spend on your shop in order to get money off (if applicable). Where the coupon does not state a minimum spend, we require your total order (including any amendments) to equal or exceed £25. The minimum spend excludes: Pharmaceuticals, Tobacco, Fireworks, Postage, Alcohol, Stamps, Infant Milk/Formula, Gift Coupons, Gift Cards, Digital Christmas Savers Stamps, Lottery Online Game and Instant Tickets, 'Top-up' Mobile Phone Cards, E Top-up, delivery and carrier bag charge. On occasions, other goods may be excluded and any such further exclusion will be notified to you along with the coupon.

Product specific coupons

These coupons entitle you to money off particular products, or sometimes a free product. Each coupon sets out which product the coupon applies to and the saving you will make (if applicable). These coupons are subject to the relevant products being available to us and in stock when we pick your order for delivery. If the relevant product is not available and we deliver a substitute to you, the coupon cannot be used again (as each coupon code can only be used once) and the coupon cannot be used against the price of the substitute. The minimum spend excludes Pharmaceuticals, Tobacco, Fireworks, Postage, Alcohol, Stamps, Infant Milk/Formula, Gift Coupons, Gift Cards, Digital Christmas Savers Stamps, Lottery Online Game and Instant Tickets, 'Top-up' Mobile Phone Cards, E Top-up, delivery and carrier bag charge. On occasions, other goods may be excluded and any such further exclusion will be notified to you along with the coupon.(as these products cannot be purchased with coupons).

Free delivery coupons

These coupons entitle you to a free delivery slot on a specified day within a specified time period. The coupon will set out the specified delivery slot(s), for example, between 10am - 11am on the 23rd / 24th / 25th. Once you have chosen your delivery slot, the delivery fee will be reduced to £0 when you input the coupon code during checkout. If you subsequently decide to change your delivery slot after you have placed your order using the coupon, when you are choosing your new delivery slot on our website or mobile app, all available free delivery slots will be indicated by a red coloured van. Our free delivery coupons will also set out how much you need to spend on your shop in order to use the coupon (if applicable). Where the coupon does not state a minimum spend, we normally require your total order (including any amendments) to equal or exceed £25. Coupons cannot be redeemed against: Pharmaceuticals, Tobacco, Fireworks, Postage, Alcohol, Stamps, Infant Milk/Formula, Gift Coupons, Gift Cards, Digital Christmas Savers Stamps, Lottery Online Game and Instant Tickets, 'Top-up' Mobile Phone Cards, E Top-up, delivery and carrier bag charge. On occasions, other goods may be excluded and any such further exclusion will be notified to you along with the coupon.

How do I use the coupons?

Each coupon will set out a coupon code to be entered during checkout and the order that you should enter the codes. To activate the coupon, please follow the instructions on the coupon. If you do not follow the correct process, you will receive an automatic message telling you an error has occurred. If you receive this message, please check the instructions on the coupon and try again.

How long can I use the coupons for?

Each coupon will set out an expiry date. Please check the expiry date carefully. Some coupons may simply set out an expiry date by which you must place your order. However, some coupons may set out an expiry date by which your order must be delivered. The coupon will automatically expire on the expiry date.

In what circumstances am I not allowed to use the coupon?

You cannot:

• Redeem against any of the following products: Pharmaceuticals, Tobacco, Fireworks, Postage, Alcohol, Stamps, Infant Milk/Formula, Gift Coupons, Gift Cards, Digital Christmas Savers Stamps, Lottery Online Game and Instant Tickets, 'Top-up' Mobile Phone Cards, E Top-up, delivery and carrier bag charge;
• on occasions, other goods may be excluded and any such further exclusion will be notified to you along with the coupon;
• use our coupons to purchase products from any other website or from any store (Morrisons or otherwise);
• use some coupons in conjunction with one another (unless expressly stated otherwise). You can however combine coupons with general product or promotional offers on our website or mobile app;
• use any of our coupons more than once. Each coupon code can only be used once and only by one person;
• redeem our coupons for cash.
• We may withdraw or terminate our coupons at any time, either as a whole or in part (e.g. just for specific delivery areas) where necessary due to circumstances beyond our reasonable control. If we do this, the coupons may not be used for orders placed after withdrawal or termination but this will not affect any orders that we have already accepted.

We also reserve the right to reject your use of a coupon where we reasonably suspect fraud.

We have complete discretion over the coupons that we make available from time to time. We may run different coupons for different customers with different terms (for example, different amounts, types or expiry dates) and we may limit certain coupons to certain regions or delivery areas.