Frequently Asked Questions

Usually we offer the same promotions online and in store. However, following new legislation in March 2020, it is no longer legal for Morrisons or any other retailer to sell alcohol below the minimum unit price. There are also certain promotions that we cannot run in Wales because the law is different. This means that our Welsh customers may see some prices and offers that differ from the ones shown online. If you browse our site without logging in you will always see prices and promotions that apply in England. To view Welsh prices and promotions, log in to our website with a Welsh postcode and Welsh only prices and promotions will be displayed. Alternatively you can check in store.

For more information, please visit minimumunitpricing.wales

Usually we offer the same promotions online and in store. However, following new legislation in May 2018, it is no longer legal for Morrisons or any other retailer to sell alcohol below the minimum unit price. There are also certain promotions that we cannot run in Scotland because the law is different. This means that our Scottish customers may see some prices and offers that differ from the ones shown online. If you browse our site without logging in you will always see prices and promotions that apply in England and Wales. To view Scottish prices and promotions, log in to our website with a Scottish postcode and Scottish only prices and promotions will be displayed. Alternatively you can check in store.

For more information, please visit minimumunitpricing.scot

Yes, please follow the link www.morrisons.com/preferences and follow the instructions there.

Because we need to make sure we deliver to your area. That's why your postcode is one of the first things we check.

Also, registering helps us work out stock and delivery info. That way, when you're shopping with us, you'll only ever see the products that are available.

When you register with us, we'll automatically check your postcode to see if we deliver to your area.

If we don't deliver to you yet, we'll email you as soon as we do.

We don't deliver to the whole of the UK yet, but we're constantly expanding our delivery areas so we may be soon. If you leave us your details, we'll let you know when we do.

You need to spend at least £25 before you can check out an order.

Our description of our delivery charges

Charges may vary depending on your delivery address, the day and time of your chosen slot and the value of your order. All delivery charges will be shown to you before you place your order.

We can't accept cash or cheques, so all payments must be made by card.

We accept: Visa, MasterCard, Visa Debit, American Express
We can't accept: Maestro, Solo or Electron.

There are two ways to add a card to your account:

1. Go to your Account Settings and select the 'Stored payment details' box. Click on the 'Add new card' button and enter your card details.
2. You can also add a new card at Step 5 of the checkout. Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided. Then, when you move on to Step 6, you can store the details for future use.

Don't panic, there's probably a simple solution.

We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout. So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website. Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires.

If you think it may be something else, you'll need to contact your bank to make sure there are no problems with your credit/debit card. They will carry out the verification process on our behalf.

You can use an alternative card as long as you have the card owner's permission.

Just click the 'Checkout' button in the top right-hand corner of the page. But remember, you have to spend at least £25 first or at least £60 if you have chosen a delivery date during the Christmas period (20 to 24 December (inclusive)).

Make sure you've spent at least £25 before you try to check out an order or at least £60 if you have chosen a delivery date during the Christmas period (20 to 24 December (inclusive)).

You'll have the chance to enter any voucher or coupon codes during Step 4 of the checkout process. Just enter the code (e.g. VOU1234567) then press the 'Add' button to use it on your order. You'll then see a green message to confirm that you're using a voucher or coupon, along with a 'Remove' option in case you change your mind. If there are any hiccups, you'll see a red message explaining the problem instead.

Make sure you're entering the code exactly as it appears. The letters VOU must be in capitals, as the system is case sensitive.

This is the same for coupon codes, the letters COU must be in capitals.

Go to your account settings and select the 'Delivery address book' box. Then click on the 'Add an address' button, entering your details as the boxes appear.

If you're not at home when your delivery arrives, your driver will try to reach you by phone. If they can't get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 322 0000 or the number provided on the card. Always make sure you call us straight away.

NOTE: If you do miss a delivery, we can't guarantee that the driver will be able to return with your order on the same day.

Yes you can. We actually recommend that you book your slot before placing your order – it helps to avoid disappointment.

Remember though, a reserved delivery slot expires after 60 minutes if you haven't checked out. If your chosen delivery slot expires, you will need to reserve the slot again, or possibly book a new one.

Delivery slots expire after 60 minutes if you haven't checked out. If your chosen delivery has expired, you will need to reserve the slot again, or possibly book a new one.

When you're logged in, click on the 'My Account' tab, then the 'Orders' link - your current orders will be displayed. Find the order you want to change - when your order details appear, select the 'Change delivery' link. You will then be able to choose your preferred delivery time and confirm it.

There are two ways to book a delivery:

1. Click the 'Book a Delivery' link in the top right-hand corner of your page. You will then be asked to confirm your delivery address before we show you available delivery slots up to 21 days in advance.
2. If you haven't already reserved a delivery slot, you will be automatically prompted to book one as you're checking out.

Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time. If your chosen delivery does expire, you'll need to reserve the slot again, or possibly book a new one.

You'll find an Orders link under My Account when you sign-in. There's also a 'My orders' button in the 'Welcome back' box on the home page. Click on either of these to view existing and previous orders.

Once you've added all your items to your 'Trolley', click on the 'View trolley' link at the top of the page. Once in 'Your trolley', you'll find a 'Copy trolley to list' link on the right-hand side of the page. Click on it, name the list, and then click the 'Create and add' button to save it.

To view saved shopping lists, click on the 'Shopping Lists' tab when you sign in to your account.

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email with all your order details.

Yes you can. Just go to the ‘Orders’ section of your "My Account" page, find the order you’d like to print, then click the ‘View’ link. This will show you a summary of your order, including a list of products. Then just use the print function of your browser to print a copy of your order (on most browsers you can simply click File > Print).

Making changes to an order is easy. Just follow the simple steps below:

1. Sign in to your account and click on the 'Orders' tab.
2. Find the order you wish to amend.
3. Click 'Edit', and the order will appear in your trolley.
4. Make your changes and check out the amended order.

Note: You MUST complete the checkout to finalise any changes you've made. If you don't, your changes won't be saved.

Sign in to your account and click on the 'Orders' tab. Then simply find the order you wish to cancel and click 'Cancel order'.

Always make sure you edit or cancel an order before its cut-off time. If you need to cancel an order after the cut-off time, you'll need to contact our Customer Service team on 0345 322 0000.

Your reserved delivery slot will expire after 60 minutes if you haven't checked out. If you need longer to complete your shop, simply check out your order and go back to edit it later. As long as it's before your cut-off time, you can make as many changes as you like.

Yes you can, and it will save you time too. Just follow these simple steps:

1. Sign in to your account and click on the 'Orders' tab.
2. Find the order you wish to re-order.
3. Click 'view' to open the order.
4. Now select 'Order again' in the top right-hand corner of the box.

If you'd like to print a receipt from your order or a previous order, just click on the 'Orders' tab and find the order you're looking for. There'll be a 'Print' link under the receipt column, click on it to print a copy.

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time.

Your Instant Shop is a really clever feature that makes shopping online with us even quicker and easier. It creates a 'suggested order' for you, based on products you like to buy, how often you like to buy them and even how many of them you usually buy. You can then fine-tune your 'suggested order', so you're always in complete control.

To tweak your 'suggested order', just select what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.

Note: Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.

We are making it as simple as we can if you want to return or exchange an item. Changed your mind? No problem, let us know.

Please share your proof of purchase and return your item within 30 days in its original condition.

We're not able to refund the following:

1. Tobacco products and electronic cigarettes
2. Pharmacy medicines and medical products
3. Unsealed CDs, DVDs and computer software
4. Fireworks
5. Pierced jewellery
6. Chilled and frozen products
7. Gift cards, E top-ups, lottery tickets and scratch cards
8. Items bought from Deliveroo, Amazon and Morrisons Daily
9. Underwear and swimwear

This policy does not affect your statutory rights if goods are faulty or not as described.

A perishable product is any product which has a "use by", "best before" or "BBE" date stamped on the product which expires 6 weeks or less from the date of delivery.

You can cancel any non-perishable product at any time up to fourteen working days beginning on the day after you receive it and we'll gladly refund it - simply contact our Customer Service team on 0345 322 0000.

If you discover a product is faulty, please call our Customer Service team on 0345 322 0000 to discuss your options - we'll be happy to help. If your product is faulty or damaged, we'll gladly refund it. However, if the product affected is a perishable product, then you must call us before the expiry of the "use by", "best before" or "BBE" date stamped on the product to receive a refund.

While we don't offer exchanges, you're more than welcome to re-order any refunded item on your next shop.

You can cancel any perishable product at any time prior to the cut-off date set out in your confirmation email. You cannot cancel a perishable product after this time unless it is damaged or faulty.

When your delivery arrives, if you notice an item is missing, please let your driver know and your bill will be instantly recalculated. If you realise any items are missing from your order after your driver has left, please contact Customer Service on 0345 322 0000.

No. There are two other ways to request a refund:

1. If you've received an order within the last 24 hours, simply sign in and click on the 'Need a refund?' button in the 'Welcome back' box at top.
2. Sign in to your account and click on the 'Orders' tab. Go to previous orders, find the order you're looking for, and then click on the 'Request' link under the 'Refund' section to request a refund on that specific order.

All your personal details are held in your account settings. To edit your existing details, just log in and click on the 'Account settings' tab towards the top of the page. Then select the category you want to add to or amend, completing the relevant fields on each page.

Go to your account settings and click on the 'Marketing communications' box. There are two options on the page, and you need to click on the small boxes to either add or remove the ticks from each option. Don't forget to click the 'Update' button when you're finished, or your changes won't be saved.

Go to your account settings and click on the 'Text message delivery reminders' box. Then click the 'Mobile number' box at the top of the page, where you can select your mobile number from the drop down menu.

If you no longer want to receive text message reminders, select 'Do not send me SMS alerts' in the same drop-down menu.

Note: Text message delivery reminders are not part of marketing communications.

Yes, as long as you don't already have an order waiting to be delivered.

If you'd like to add a new delivery address to your account, simply click on the 'Account Settings' tab and go through to your 'Delivery address book'.

You can have up to three delivery addresses saved to your account. Go to your 'Account settings' and select the 'Delivery address book' box to view your current delivery details. Once on the page, you'll be able to add a new address or change an existing one by clicking on the relevant button or link.

Note: You must change a delivery address before placing your order, or your delivery will go to the old address.

Go to the homepage and click the 'log in' link at the top of the page. You'll be taken to a separate log in page where you need to select the 'Need help logging in?' link. You'll then be able to request a password reminder by email or to reset your password.

If your mobile device has been stolen, follow these three simple steps to remove it from your account:

1. Sign in and click on the 'Account settings' tab.
2. Select the box titled 'Mobile devices registered with Morrisons.com'.
3. Find the device you wish to remove, then click on the 'Unregister this device' link.

Delivery Pass is a one-fee payment plan for all your Morrisons groceries deliveries. It lets you order as often as you want without any additional charges over the course of 1, 6 or 12 months, anytime - Up to one delivery a day, every day of the week.

Besides saving a bundle on delivery charges, you'll also get first dibs on our Christmas delivery slots, where you'll be able to book your delivery before anyone else if you sign up before October 1st.

Yes - though you'll only be able to book 2 deliveries between 20th - 24th December, one of which on the 23rd or 24th. After all, there are a lot of turkeys that need delivering!

Your personal information is used in the same way by Delivery Pass as it is by Morrisons.com. For a full breakdown, check out our privacy policy.

Your Delivery Pass membership will renew automatically at the end of your chosen plan. Don't worry though, we'll let you know when the date is coming up before we take the payment.

If you'd like to turn off your automatic renewal, just give our customer service team a call on 0345 322 0000 or visit Help Hub for more information.

Of course - give our customer service team a call on 0345 322 0000 or visit Help Hub for more information.

If you'd like to cancel your Delivery Pass, give our customer service team a call on 0345 322 0000 or visit Help Hub for more information.