We promise to play our part in feeding the nation - it's more than our job.

To our millions of customers

Thank you for your patience and consideration whilst shopping with us in these uncertain times.

Our colleagues - and fellow customers - are facing the same pressures as you, and really appreciate your understanding and respect in these testing times.

Thank you to our customers for your ongoing support as we work through the below challenges to our usual service.

Is this your first order?

If you are shopping with us for the first time, we will carry out a pre-authorisation on your payment card. This means that when you place an order with us, your payment card provider will perform checks against your purchase and your details to make sure that it is you placing the order. If the pre-authorisation fails , it will result in the cancellation of your order., so we recommend that you inform your payment card provider you will be placing an order using the Morrisons website to reduce the likelihood of this check failing due to being seen as unusual activity.

Email Responses

We are really sorry but we are currently taking up to up to 7 - 10 days to respond to your emails.

Phone Lines

The phone lines are also exceptionally busy and you may struggle to get through.

We will update this page when we get more information, or you could access our Help Hub, which also contains some useful information at www.morrisons.com/help

Frequently Asked Questions:

Self Isolating Customers

If you are isolating, please add this information to your delivery instructions so our driver can organise with you how to best deliver your order

Delivery Slot Availability

Our website shows all available delivery slots - there are no further slots other than those shown.

How do I request a refund for items in my recent order?

In the event that you are not happy with any of the items in your delivery, you can request a refund online within 48 hours of delivery. Simply go to my orders, and use the request refund function, specifying the product and the issue.

Are your details correct?

Please review your contact details and ensure they are up to date so we can get any useful information to you

The safety and well-being of our customers and colleagues is always our number one priority - and never more so than now, during the Coronavirus outbreak.

Responding to the latest guidance and advice from the World Health Organisation and the Government, we're making some practical changes to our delivery service from 13th March in order to protect the wellbeing of our customers and our colleagues.

Doorstop Rejections & Substituted Items

We are working hard to increase availability of products on the website. If you order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place. We are now able to accept rejected substitutions. Please let your driver know if you wish to reject any substitutions before you are handed your shopping. Thank you.

Difficulty Adding New Payment Type

If you are experiencing issues with adding new payment cards at checkout, we would recommend that you remove all expired payment types (inc Paypal), and then try again.

Out of Stock Products

We are increasing production where possible so that we can service the high levels of customer demand we are currently seeing. Please be patient and continue to check the website for our latest range.

Delivery Drivers & Social Distancing

Please allow our driver space to put your shopping down when they deliver - they will not be able to enter your home, and remember that if you want our driver to remove any substituted items from your order, please inform them before you handle the shopping.

Carrier Bags

We are now able to accept returned carrier bags. Returned carrier bags should be put together into 1 carrier bag and given to your driver. There is maximum of 99 bags per collection.

Kind Regards

Your Morrisons Team